Choosing providers
We work out what a site needs, ask several providers and carriers for offers, and compare coverage, access technology, handover, contract terms and price. You get a recommendation you can follow.
Home / Managed Connectivity
Managed Connectivity
One contact for your Internet connections.
Talk to us about your project →One contact for the whole chain
Businesses often tell us there are no good business ISPs. A connection rarely fails in just one place: the provider, the owner of the line, the hardware vendor and the people on site all play a part. You have one technical contact, and we coordinate the rest.
- Internet provider
- Access network
- Your equipment
- Data centre
- On site
Provider, carrier and supplier management
We deal with your providers for you
Most companies buy connectivity from several providers, over lines owned by someone else, with hardware from yet another supplier. When something goes wrong, each of them points at the next. We take over that relationship on your behalf and stay on it until the problem is solved.
Ordering and delivery
We place the order or follow it up for you, chase delivery dates, agree installation appointments and site access, and test the line before it carries traffic.
Faults and escalation
We open the fault with the provider, send the measurements and logs they ask for, and escalate through their support levels. We stay on the ticket until the line is back and the cause is known.
Backup lines
A second line over a different access network or provider, with failover on the router. We test the switch-over, not only the configuration.
Contracts and renewals
We keep track of contract terms, notice periods and renewal dates, so lines are upgraded, renegotiated or cancelled on time and nobody pays for a circuit that is no longer in use.
Hardware and suppliers
Routers, switches and access points from distributors and vendors: lead times, replacements, warranty cases and vendor support tickets, handled by us.
Every line documented in one place
When we take over a site, we collect what is usually spread over contracts, emails and old spreadsheets. For each line and service we record the provider, the circuit ID, the contract and the people to call. When a fault comes in, we already know whom to call and how to escalate.
- Provider and carrier contacts, fault numbers and escalation paths
- Contract terms, notice periods and renewal dates
- Router, firewall and Wi-Fi configuration, with backups
- Documentation you keep, even if you change provider
exampleOffice line, primary
providerBusiness ISP, fibre 1000/1000
accessLocal fibre network, owner and circuit ID
contractTerm, notice period, renewal date
faultsFault line, ticket portal, escalation contact
routerModel, firmware, last config backup
backup lineSecond provider, failover last tested
monitoringLine, router and gateway checks
Tired of chasing providers, or planning a new site?
Tell us what is broken or what you are planning. A provider that does not answer, a contract to review, a BGP problem or a new site network are all normal requests. We can work with your team or on our own.
Based in Finland, working across Europe. This site sets no cookies and does no tracking. Details: privacy.